Hallöchen,
haben folgende email von hotwire zu unserer Buchung erhalten:
Dear Dennis,
We are contacting you about your upcoming stay at The Westin Diplomat Resort And Spa, Hotwire itinerary 6770070750. We regret that the hotel is not able to offer the Near Beach that was listed on our site.
We do periodically review our hotel partners' amenities to show the most accurate and up-to-date information, and we recently changed our site to reflect the current offerings of The Westin Diplomat Resort And Spa.
As such, we would like to offer you the option of either cancelling the reservation for a full refund along with $50.00 HotDollars, or keeping the reservation and receiving 50% of your entire stay in HotDollars. HotDollars can be used for any hotel, flight, or Hotwire Hot Rate rental car booking on Hotwire. Each HotDollar is equivalent to one U.S. dollar and is available for one year from the date of issuance. Should you choose to cancel, we would be happy to assist you in rebooking to be certain that you are accommodated during your trip.
Please let us know your decision by responding to this email or by calling 1-866-HOTWIRE (468-9473).
Our customers are important to us, and we hope to have a chance to better serve your needs in the near future.
If you have already contacted Hotwire Customer Care regarding your reservation, please disregard this message.
Sincerely,
Hotwire Customer Care
Kann das ganze nicht so recht nachvollziehen, da das Hotel doch direkt am Strand liegt. So wie ich das verstehe wollen sie uns das doch mitteilen oder?
Da wir das Hotel nur genommen haben, da in Miami die Hotels für unseren Zeitraum zu teuer waren werden wir es vermutlich behalten. Und 50% Rabatt ist ja auch nicht so schlecht würd ich sagen.
29.05.2010 - 31.05.2010
Rooms: 2
The Westin Diplomat Resort And Spa
3555 South Ocean Drive,
Hollywood,FL,33019
Hotwire Rate per night: 74,00 $ plus Tax